PFRC. Privacy Policy Effective Date: February 28, 2025
1. Introduction: Platteville Family Resource Center, Inc. is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect information when you use our automated phone answering service ("Grasshopper").
2. Information We Collect: When you use our Service, we may collect the following types of information:
Personal Information: Such as your name, phone number, and any other details you provide when interacting with the Service.
Call Data: Including call duration, timestamps, and recorded messages (if applicable and permitted by law).
3. How We Use Your Information: We use the collected information to:
Provide and improve our automated phone answering services.
Respond to inquiries and support requests.
Analyze usage patterns to enhance system performance.
Comply with legal obligations and enforce our policies.
4. Information Sharing and Disclosure: We do not sell or rent your information. However, we may share it with:
Service Providers: Third parties who assist in operating and maintaining our Service.
Legal Authorities: If required by law or to protect rights, property, or safety.
Business Transfers: In cases of mergers, acquisitions, or asset sales.
5. Data Security: We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure. You acknowledge that you use our Service at your own risk.
6. Data Retention: We retain information as long as necessary for operational and legal purposes. When no longer needed, we securely delete or anonymize it.
7. Your Rights and Choices: Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Opt out of certain data processing activities.
Request a copy of your recorded calls (if applicable and legally permitted).
To exercise these rights, contact us at 608-348-4060.
8. Third-Party Links and Services: Our Service may link to external sites or services. We are not responsible for their privacy practices. Please review their policies before engaging.
9. Updates to This Policy: We may update this Privacy Policy from time to time. Changes will be posted with a revised "Effective Date." Continued use of our Service signifies your acceptance of the updated policy.
10. Contact Us: For questions or concerns about this Privacy Policy, please contact us at:
Platteville Family Resource Center, Inc.
drwruble@plattevillefamily.com
Plattevillefamily.com
